Privacy

At P1PADEL RETAIL, LLC dba P1 Padel ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy applies to all P1 Padel clubs we operate and explains how we collect, use, and safeguard your information, including your rights under U.S. privacy and communications laws.

1. Information We Collect

We may collect the following categories of personal information:

Identity Information: Name, date of birth, gender.
Contact Information: Email address, phone number, postal address.
Transaction Information: Payment and booking history.
Preferences: Marketing and communication preferences.
Technical Data: IP address, browser type, device identifiers, and website usage analytics.

2. How We Use Your Information

We use your information to:

Manage court bookings, memberships, and services.
Provide customer support and service updates.
Send marketing communications by email or SMS, if you’ve opted in.
Improve and personalize our offerings.
Comply with legal obligations and enforce our terms.

3. SMS Marketing

We send service messages (booking confirmations, lesson reminders, schedule changes) and promotional messages (events, clinics, tournaments and offers) to users who have explicitly opted in to either or both. Our SMS practices comply with the Telephone Consumer Protection Act (TCPA) and applicable industry guidelines, including those from CTIA.

You will only receive text messages if you have given clear consent by selecting the message types you want in your P1 Padel club's page in the Playbypoint app and confirming by text.
Message frequency varies. Message and data rates may apply.
You can opt out at any time by Reply STOP to any message. Reply HELP for help.
We maintain records of consent for compliance purposes.
See our SMS Terms & Conditions at https://p1padel.com/sms-terms-conditions/

4. Legal Bases for Processing

We collect and process your information:

With your consent (e.g., for marketing).
As necessary to fulfill a transaction or provide requested services.
As required by law or to protect our legal rights.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

Service providers who help operate our business (e.g., SMS platforms, payment processors).
Law enforcement or regulators when required by law.
Other parties as necessary to protect our rights or comply with legal obligations.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or SMS delivery providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Retention

We retain your information only as long as needed for business, legal, or compliance purposes. Marketing opt-ins and consent records are stored for audit purposes.

7. Your Rights

Depending on your state of residence (e.g., California, Colorado, Virginia), you may have rights to:

Access or delete your personal information.
Opt out of certain data uses (e.g., sale or targeted advertising).
Request correction of inaccurate data.

To exercise your rights, contact us using the information below.

8. Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your personal data against unauthorized access, disclosure, or loss.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy. When we do, we’ll revise the effective date and may notify you if the changes are significant.

11. Contact Us

If you have any questions or requests, please contact us at:

P1PADEL RETAIL, LLC dba P1 Padel
Email: admin@p1padel.com
Phone: +1 702-575-1700
Mail: 7625 West Sand Lake Road, Orlando, FL 32819, U.S.